Terms & Conditions

Welcome to Lunarza.com. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website or purchasing our products. If you do not agree to these terms, please do not use our website.

1. Introduction

These Terms and Conditions apply to all users of Lunarza.com, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. By accessing or using our site, you acknowledge that you have read, understood, and agreed to these Terms.

2. Products and Services

Lunarza offers high-quality perfumes and abayas. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction, and may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of Lunarza.

3. Order Process

When placing an order, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product information. If an error in your order is discovered, we will contact you to correct the issue or provide a refund if necessary.

4. Pricing and Payment

All prices listed on Lunarza.com are in QAR and are subject to change without prior notice. Payment for all products must be made in full before shipment. We accept payment via SKIP CASH and Cash on develiery . We are not responsible for any additional fees or charges imposed by third-party payment processors.

5. Shipping and Delivery

We aim to process and ship orders promptly. Shipping times and costs vary based on your location and will be provided at checkout. Please note that Lunarza is not responsible for delays caused by events beyond our control, including customs delays or postal service disruptions.

6. Returns and Refunds

At Lunarza, we strive to ensure customer satisfaction. Please note the following terms regarding our refund and return policy:

  1. Non-Refundable Policy: All sales are final, and we operate a non-refundable policy. This means that we do not accept returns or exchanges unless the item is deemed defective.

  2. Defective Items: If an item is received in a defective condition due to an error on our part, we are committed to rectifying the issue. We will arrange for a corrective service at no additional cost to the customer. Please notify us of any defects within 24 hrs of receiving your item.

  3. Limitations: This policy applies strictly to cases where the defect is due to our error. Refunds or exchanges will not be provided for reasons such as:

    • Change of mind regarding the color, style, or fit of the item.
    • Incorrect measurements provided by the customer at the time of purchase.

7. Intellectual Property

All content on Lunarza.com, including text, graphics, logos, images, and software, is the property of Lunarza or its content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws. Unauthorized use of any content from our site is prohibited.

8. Privacy

Your privacy is important to us. Please review our [Privacy Policy link] to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

To the maximum extent permitted by law, Lunarza and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. In jurisdictions that do not allow limitations on liability, our liability is limited to the fullest extent permitted by law.

10. Changes to Terms and Conditions

Lunarza reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page, and the date at the top will indicate the latest revision. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Qatar. Any disputes arising out of or relating to these Terms and Conditions shall be resolved in the courts of Qatar.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Lunarza Customer Support
Email: info@lunarza.com

By using Lunarza.com, you agree to these Terms and Conditions. Thank you for shopping with us!